Complaints about product or service

Having Problems with your New Glasses?
The most common mistake we see is the incorrect entry of the '+' and '-' values for SPH and CYL. This is an issue that is often caused b...
Thu, 21 May, 2020 at 9:47 AM
Item not Delivered
COVID-19 Production & Delivery Impact Please note that due to this unprecedented COVID-19 situation we're having to adhere to government social di...
Fri, 22 May, 2020 at 4:43 PM
Faulty or Damaged Item
If you think there is a problem with your order and your item may be damaged, defective, not as expected, or has missing parts, please contact us immediatel...
Mon, 18 May, 2020 at 3:09 PM
Complaints Procedure
If you have a complaint or concern about a product or service, please inform us as soon as possible.  If it is not possible, you should let us have deta...
Fri, 21 Oct, 2022 at 10:15 AM